Facilitation is a process whereby an independent person, who is substantively neutral (the facilitator), intervenes to make group processes more effective.

A facilitator increases group effectiveness and efficiency by optimising the group’s PROCESS and STRUCTURE.

• Process – how a group works together. i.e. how members interact with one another, how problems are identified / solved, how decisions are made, how conflict is handled.
• Structure – the way group process unfolds i.e. group memberships, roles etc.

Our facilitators can assist in the following scenarios:

• Multiple parties are involved in a decision and not everyone is “on the same page”
• Particular personalities are dominating meetings, making it difficult for the right people to contribute
• Meetings are not producing results – focus is lost and time is wasted
• The same issue is being “circled” again and again
• Something happens and a consensus decision needs to be made, urgently
• Discussion has reached an impasse

In all instances, the appointment of an independent facilitator yields the following benefits:

• Ongoing and effective dialogue between all group members;
• An open and non confrontational forum to resolve critical issues that are often avoided;
• Objectives explored, agreed and signed off before the serious work begins;
• Assumptions identified, discussed and clarified;
• Teamwork is fired by trust and collaboration;
• Issues identified and dealt with before they become major problems;
• Expertise in group dynamics available to team; and
• An independent third party to assist with handing conflict.

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